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Returns and Refunds Policy
1. Returns:
Eligibility: We accept returns for items within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition as received.
Faulty Items: If you believe your item is faulty, please provide evidence (e.g., photos, videos) to our customer service team at [email protected]. We will assess the evidence and determine if the item is eligible for a return.
2. Refunds:
Processing Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Faulty Items: If the item is proven to be faulty, we will issue a full refund, including the original delivery costs. If the item is not proven to be faulty, we will not cover the delivery costs.
3. Return Shipping Costs:
Faulty Items: We will cover the return shipping costs for items that are proven to be faulty.
Non-Faulty Items: For items that are not proven to be faulty, the customer is responsible for the return shipping costs.
4. How to Initiate a Return:
To initiate a return, please contact our customer service team at [customer service email] with your order number and details about the product you wish to return. We will provide you with instructions on how to return your item.
5. Legal Compliance:
Consumer Rights: In accordance with UK law, you have the right to cancel your order within 14 days of receiving your goods. To exercise this right, please contact our customer service team.
Faulty Goods: If you receive faulty goods, you are entitled to a repair, replacement, or refund. Please notify us within 30 days of receiving the item.
6. Contact Information:
For any questions or concerns regarding returns and refunds, please contact us at [email protected].